Online booking procedure

The online booking procedure is as follows:

Select the apartment, the number of guests and the rate.
Check the booking details, the total cost, the terms and conditions (apartment and rate) and enter the guest data.
Enter your credit/debit card details. After reading them carefully, you accept the general conditions of sale, the specific terms of your reservation and only at the end confirm the reservation.

Cosmo38 will have to confirm the reservation by immediately sending you an email which will summarize: the type of reservation made, the dates of the reservation, the rate, the total cost and the individual cost items that make up the final amount, the terms of sale relating to the chosen rate (and accepted by the customer), information relating to customer service, the e-mail address of the structure. Without this confirmation, the contract with Cosmo38 cannot be considered concluded.

2. Reservations

2.1 Refundable Reservations

A refundable reservation entitles the customer to modify or cancel the reservation (within the limits set out in article 3 below) and is subject to a penalty in case of no show in accordance with article 4 below.

2.2 Non-Refundable Reservations

A non-refundable reservation is a reservation involving special and discounted offers that are only available on our official website. These offers cannot be combined with other discounts and cannot be cancelled, refunded or modified in accordance with articles 3 and 4 below. 100% of the cost of the reservation (including the cost of the room and extra services) will be charged at the time of booking, unless expressly established in the terms of the offer. The amount of the reservation (including the cost of the room and extra services) cannot be refunded under any circumstances.

2.3 Animals

We do not accept animals in this structure.

3. Cancellation or modification of the reservation

   3.1 Cancellation of the stay

   Non-refundable reservations cannot be modified or canceled by the customer and in no case can the reservation be changed or canceled by the customer. Furthermore, in no case can the price (including the cost of the room and extras) paid at the time of booking be refunded.

   Refundable
   reservations can be canceled (with relative refund) up to 3 days before the day of check-in. In order to cancel the reservation, you must expressly inform Cosmo38 of your intention by contacting the property by phone or email. You will receive immediate confirmation of the cancellation. If the cancellation is made after the deadline allowed, Cosmo38 will not refund the amount corresponding to the first night of stay (pursuant to article 1382 of the Civil Code). The remaining nights of the stay will be canceled and refunded.

   No-show

   In the event of a refundable reservation, in the event of the customer not showing up by midnight on the date on which the customer’s arrival was expected, the facility’s obligation to keep the room reserved for your benefit will immediately cease to have effect.

   Failure to show will result in the charge of the amount corresponding to the first night, in order to cover the cancellation costs pursuant to article 1382 of the Civil Code. Any additional nights of stay will be canceled and refunded.

   In the case of a non-refundable reservation, in the event of the client’s no-show by midnight on the date on which the client’s arrival was expected, the facility’s obligation to keep the room reserved for your benefit will immediately cease to have effect. No additional penalty will be applied in addition to the 100% of the booking cost already paid to Cosmo38 at the time of booking.

5. Price – Taxation

   Rates are indicated at the beginning and end of the booking process. They are indicated by room, number of people, room type and dates of stay.

   The rates confirmed to the customer include taxes (with the exception of the tourist tax) and are valid for the period indicated on the site.

   The city tax is never included in the reservation, both refundable and non-refundable, and must be paid directly to the hotel on the arrival date. The tourist tax is €3,00 per person per day.

   The prices shown include the VAT due at the time of booking. Any changes to the applicable VAT will be calculated automatically and applied to the rate at the time of invoicing (arrival date).

   Any modification or introduction of laws or regulations imposed by the competent authorities will apply automatically and, if applicable, will be applied to the rate at the time of invoicing (date of arrival).

   Payment

   Online payments are made by credit/debit card (exclusively with Visa, Visa Electron, Maestro and/or Mastercard) via a secure payment system (Stripe) and Paypal. Customers will be asked for their card number, expiration date and CVV (series of numbers on the back of the card). The person staying at the hotel must be the holder of the credit/debit card.

   Any irregularity in the payment or form of payment (also identified following the full payment of the applicable fee), omitted payment, incomplete or fraudulent payment, evidence of illegal activity connected to the payment which may be attributable to the customer, or the collusion of the customer with a third party, will result in the complete cancellation of the reservation at the customer’s expense, without the need for any prior warning and without prejudice to civil and criminal actions that may be taken against the customer.

   If the booking procedure requires immediate payment (non-refundable bookings), after payment you will be sent a confirmation email, to the email address you provided, with the booking details which you will need as proof of payment. This email must be shown at check-in. In the case of a non-refundable reservation, the signature of the cardholder that was used to pay for the reservation will also be required.

   Upon your arrival at the facility, you can request the invoice for your stay, including the tourist tax (if applicable).

   Providing data relating to an invalid credit card will imply the cancellation of the reservation, as in the case of irregular or fraudulent payments.

7. Complaints

   Any suggestions, complaints or remarks about the services provided in the structure will be sent to the following email address: info@cosmo38.com within 30 calendar days from the last day of your stay.

   8. Responsibility

   The photographs and information appearing on this site are not binding.

   The structure cannot be held responsible for the omitted or incomplete execution of the reservation due to force majeure, third parties or the customer himself as well as for the failure of the internet or for the refusal of the card holder’s bank to proceed with the the payment.

9. Access and stay in the structure

   Unless otherwise expressly provided, the apartments will be made available from 3.00 pm on the first day of the booking (check-in) until 11.00 pm on the last day of the booking (check-out).

   Access to and permanence in the facility must take place in compliance with any national and local regulation and Cosmo38 procedures regarding health protection which will be displayed at the entrance and in the various common areas of the facility (including the monitoring of health upon access and during the stay, in compliance with the applicable legislation, in order to protect the health of other customers, the staff employed at the facility and any other person present). The customer accepts and acknowledges that access to the structure may consequently be denied and the stay in the structure interrupted or confined to certain places (as well as the same may be indicated to the customer from time to time by Cosmo38 staff) if such access or permanence, in accordance with the applicable legislation, may jeopardize the health of other customers, the staff employed at the facility and any other person present in the facility (also as a result of the customer’s failure to comply with the procedures to protect the health of Cosmos38). In the event of refused access to the facility or interrupted stay, Cosmo38 will promptly reimburse the customer, without the application of penalties, in proportion to the period not enjoyed.

   Pursuant to article 109 of the TULPS, within 24 hours of the customer’s arrival, Cosmo38 must notify the public security authorities of the customer’s identity. To this end, upon your arrival or in any case within the following 24 hours, the hotel will ask you for a copy of your identity document. If you do not cooperate with Cosmo38, you will be asked to leave the facility.

   The client accepts and acknowledges having to use the apartments in a reasonable way in line with its intended use. Any behavior contrary to morality and public order will result in the hotel requesting the customer to leave the facility without any compensation or reimbursement (if payment has already been made) and without prejudice for Cosmo38 to take action for compensation for further damages.

   Cosmo38 provides free access to Wi-Fi.

   The customer agrees not to use their electronic means to reproduce, represent, make available or disclose to the public goods subject to copyright or other similar rights without the prior authorization of the holder of such rights or, in any case, in violation of such rights.

10. Overbooking and evacuation in case of force majeure

    Cosmo38 reserves the right to relocate, in whole or in part, customers to a b&b of an equivalent category depending on availability only and exclusively in the event that the booked structure is not available (overbooking) for reasons attributable to the structure.

    Cosmo38 cannot be held responsible for the violation of the obligations assumed in the event of force majeure events. Events typically recognized as such by Italian jurisprudence are recognized as force majeure events. In this case, the structure reserves the right to relocate all or part of the guests to a b&b of an equivalent category, depending on availability.

    11. Privacy

    Please consult the legal notice on our site.

    12. Applicable law

    The terms and conditions referred to in these general conditions are governed by Italian law for non-hotel structures in Italy.

    13. Changes to the general conditions of sale

    Cosmo38 reserves the right to modify, in whole or in part, these general conditions of sale without any notice.

    14. Legal Information

    SOLIDEA SRL (“Cosmo38”) is a company with registered office in Naples, Via Del Parco Margherita, 12, fully registered in the register of companies *, tax code and registration number in the register of companies.

    15. Billing Information

    The reservation made through Cosmo38 will be invoiced by the management company of the structure (Solidea srl) as indicated in the confirmation email.